Questions
Questions, answered.
Shipping, sizes, finishes and help with your order.
From our studio to your wall
Shipping & delivery
How long does processing take?
Every piece is prepared to order in Dallas. Orders are normally prepared within 1–2 business days, and tracking is emailed when the order ships.
How fast is delivery in the U.S.?
U.S. delivery normally takes 3–5 business days after processing. Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or an incomplete address.
How can I track my order?
We send tracking to the email address used at checkout. Please allow time for the carrier to activate the tracking link.
How are pieces packaged?
Frameless prints ship rolled in rigid mailing tubes. Framed pieces ship in reinforced boxes.
Do you ship internationally?
Not currently. Dallas Art Prints Co. ships within the United States only, and U.S. shipping is free on every order.
Matte finish, prepared to order
Materials & framing
What is the finish like?
A soft matte finish chosen for depth of tone and reduced reflections.
What framing options are available?
Choose Black, White, Light Oak or Frameless where offered. Availability depends on the artwork and size; the product page shows the exact choices and selected price.
Do framed pieces arrive ready to hang?
Yes. Framed options are prepared as ready-to-hang pieces.
Find the right fit
Sizes & choosing art
What sizes are available?
Sizes vary by artwork. Common portrait dimensions include 8×12, 12×18, 16×24, 20×30, 24×36 and 36×54 inches. Where offered, 36×54 is Frameless only. The artwork’s product page is the authority for its available sizes, finishes and prices; use Compare sizes there before ordering.
Will the image be cropped differently at different sizes?
Each size offered for an artwork keeps its original proportions, so the composition stays consistent as the print gets larger.
How do I choose the right size for a wall?
Measure the available wall area and use the product page’s Compare sizes guide to compare the actual print dimensions. Smaller sizes suit desks, shelves and gallery walls; larger sizes can anchor a room. Presentation images show the artwork; room scale is illustrative.
Can I mix sizes for a pair or gallery wall?
Absolutely. A shared frame color or visual theme can make mixed sizes feel intentional.
Not sure which piece? Concierge checklist
Email a wall photo, approximate wall width, room, existing colors, and budget. We'll suggest two or three pieces from the current gallery.
Common portrait sizes, in inches. Availability varies by artwork; use the product page’s actual size guide before ordering.
Order help
Orders, returns & support
My order arrived damaged. What now?
Email support within 7 days of delivery with your order number and clear photos of the piece, packaging, and shipping label. We will replace a qualifying damaged or incorrect item at no cost.
Can I return my order for a refund?
Each piece is prepared to order, so we do not accept returns or issue refunds for a change of mind, including an incorrect size, finish, or frame color. If an item is damaged, defective, or different from what you ordered, contact us within 7 days.
Can I change or cancel my order after placing it?
Contact us as soon as possible with your order number. If production has not begun, we can usually make a change or cancellation. Once production begins, the order cannot be changed or canceled.
How do I get in touch?
Email support@dallasartprints.com. For an existing order, include your order number and the question or issue you need help with. Email support
Get in touch
Didn't find what you needed? Write us.
Ask about a size, a finish or an existing order. Include the artwork name or your order number so we can help.
support@dallasartprints.com